Fix recording problems

If recording does not start or a source is missing:

1. Use a desktop browser, then check that the screen, camera or microphone you want is enabled in the recording studio.
2. Allow the requested browser and operating-system permissions. For screen capture, select a source in the sharing prompt.
3. Check that another app is not preventing access to the device, then try a short test.
4. If a take is still saving or uploading, keep the tab open and follow any warning. Check the library after it finishes.

If your voice is present but computer sound is missing, check the source you shared and enable audio in the browser's sharing prompt if offered. Both recorder options can capture shared audio when the browser, operating system and selected source provide it. See recording modes and devices and the extension audio troubleshooting guide. Make a short test before recording again.

Camera preview disappears

If you're signed in to the extension and instant mode is off, the camera preview may hide or move to a floating window while you record. Your camera is still recorded separately. When you share your entire screen, the floating preview may close to keep it out of the screen recording. If your camera is missing from the finished video, check that it was enabled and that your browser and operating system have permission to use it. In instant mode, the camera and screen are recorded together instead.

If the problem continues, contact support with the error message and your browser and operating system.