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Fix export and download problems

Fix failed, slow or unavailable exports in the web app by checking your connection, sync status and the export screen message.

If an export fails or a download is unavailable, check the message in the export screen first.

  1. Check your connection and whether the project has finished syncing.
  2. If the export is still processing, wait for it to complete before downloading. Follow any instruction to keep the tab open.
  3. If the export failed or was canceled, choose Try again or Back to download and start it again. There is no monthly export limit, but too many exports in a short time can be held back, so wait a while and retry.
  4. If the problem persists, contact support with the video title and the error message.

Some output choices depend on the video and account. Avoid deleting the project while you still need its recordings or share link.

Last updated October 29, 2026