Contact support

Screenity is an independent product, and I handle support myself. If you can’t find an answer in this help center, you can email support@screenity.io or use the in-app support options below. I’ll get back to you as soon as I can, though response times vary.

Contact support in the web app

If you’re signed in, select Help in the lower corner of the web app to search these articles, then choose Contact support to open the support form. To share an idea or general feedback, select Give feedback in the dashboard or settings sidebar.

Report an extension bug

Use the bug report form to send an extension issue privately. You can also report a bug on GitHub if you’re comfortable discussing it publicly. For account, billing, or other private matters, email support instead.

Help me investigate

When you contact me about a problem, include:

• The email address on your Screenity account, if you have one
• Whether you’re using the browser extension or web app, and your browser and operating system
• What you were trying to do, what happened, and what you expected to happen
• Any error message and the steps to reproduce the problem
• A screenshot or a link to the video, if it helps explain the issue and you’re comfortable sharing it

Please don’t send passwords, payment card details, or private recordings. Don’t post personal or account information in a public GitHub issue.

For billing questions, see Manage payments and invoices. For privacy requests, email privacy@screenity.io.