Fix playback and sharing problems

If someone cannot open or play a shared video:

1. Open Share and check that access is appropriate for the recipient. A Private video is not available through a public link. An Embed only video cannot be watched by visitors on its regular share page. Test it on the page where it is embedded instead.
2. If a password is required, share it with the intended viewer separately.
3. Check whether the recording or export is still processing, and try opening the link in a separate browser session.
4. Check the viewer settings if controls, captions or the transcript are missing.

If the video was deleted or moved to Trash, check its status and restore it if available. Share links can also be affected when a trial or subscription ends. If the issue continues, contact support with the link and error message.