# Contact support

> Email Screenity support, report an extension bug, or share feedback, and see what details to include in your message.

Source: https://screenity.io/help/support/contact-support

Screenity is an independent product, and I handle support myself. If you can’t find an answer in this help center, you can email [support@screenity.io](mailto:support@screenity.io) or use the in-app support options below. I’ll get back to you as soon as I can, though response times vary.

## Contact support in the web app

If you’re signed in, select **Help** in the lower corner of the web app to search these articles, then choose **Contact support** to open the support form. To share an idea or general feedback, select **Give feedback** in the dashboard or settings sidebar.

## Report an extension bug

Use the [bug report form](https://tally.so/r/3ElpXq) to send an extension issue privately. You can also [report a bug on GitHub](https://github.com/alyssaxuu/screenity/issues/new) if you’re comfortable discussing it publicly. For account, billing, or other private matters, [email support](mailto:support@screenity.io) instead.

## Help me investigate

When you contact me about a problem, include:

- The email address on your Screenity account, if you have one
- Whether you’re using the browser extension or web app, and your browser and operating system
- What you were trying to do, what happened, and what you expected to happen
- Any error message and the steps to reproduce the problem
- A screenshot or a link to the video, if it helps explain the issue and you’re comfortable sharing it

Please don’t send passwords, payment card details, or private recordings. Don’t post personal or account information in a public GitHub issue.

For billing questions, see [Manage payments and invoices](https://screenity.io/help/account-billing/manage-billing). For privacy requests, email [privacy@screenity.io](mailto:privacy@screenity.io).